Junior Hospitality Technology Facilitator

What will you do?

As an HTI Junior Facilitator, you play a key role in keeping the hospitality technology environment of NHL Stenden Hospitality Group running smoothly on a day-to-day basis. Your focus is on the hands-on support and operation of core hospitality applications used in both education and daily hospitality operations.

You support, manage, and monitor systems such as:

• PMS – MEWS.
• POS – DISH.
• Xafax (payments and vending solutions).
• Guest-facing applications (check-in, payments, in-house services).
• Student Manager and related educational systems.
• Other supporting hospitality and operational applications.

You ensure that these systems work reliably in hotels, restaurants, meeting facilities, and other learning environments. When issues occur, you act quickly, support users on the floor, and help restore operations with minimal impact on guests and students.

You actively support students during practical learning, helping them understand and correctly use hospitality systems in real-life situations. You also support colleagues and operational teams, answering questions, resolving issues, and providing clear, practical guidance. Where technology directly affects the guest journey, you help ensure a smooth and professional guest experience.

You maintain direct contact with external suppliers and support partners, such as PMS, POS, and payment providers. You coordinate incidents, follow up on support tickets, test fixes, and assist with the implementation of updates and changes.

In addition, you support testing, configuration, documentation, and continuous improvement of applications. You also contribute to new and ongoing projects, including pilots and process improvements, by setting up systems, testing solutions, and troubleshooting in practice. This role sits at the intersection of hospitality operations, education, and innovation.

Where will you be working?
You will join the Hospitality Technology & Innovations (HTI) team within NHL Stenden Hospitality Group in Leeuwarden. HTI supports multiple hospitality concepts, including a hotel, restaurants, meeting facilities, and student-run outlets, all operating as living labs.

The team works closely with education, IT, and operations. The culture is hands-on, pragmatic, and collaborative. You work in a dynamic environment where experimentation is encouraged, while continuity of daily operations is essential.

What is required?
To be considered for this position, we ask that you meet the following requirements:

• At least a completed bachelor’s degree, preferably in IT, hospitality, facility management, or a related field.
• Administrative and operational experience with hospitality systems, such as PMS (MEWS), POS (DISH), Xafax, and guest-facing technologies.
• Understanding of how technology supports hospitality operations, education, and guest experience.
• Willingness to support new and ongoing projects within the organisation.
• Ability to work comfortably in environments where education and operations run side by side.
• Openness to learning new systems, tools, and ways of working.

Do you possess the following competencies?
The following competencies are essential for this role and form the basis for selection:

• Practical problem-solving – you identify issues and take action to resolve them.
• Collaboration – you work effectively with students, colleagues, and external partners.
• Communication – you explain systems and processes in a clear and accessible way.
• Planning and organisation – you maintain overview in a dynamic operational environment.

Applicants are asked to briefly motivate these competencies in their application.

What we offer
Working at NHL Stenden means contributing to education with real societal impact, in an environment where learning, innovation, and practice come together.

Additionally, we offer:

• A 0.6 fte position (22.8 hours per week).
• Salary according to HBO scale 7 (compensation and benefits of NHG's secondary employment conditions), € 2950.65 - € 4.084.93 gross per month (depending on knowledge and experience), excl. 8% holiday allowance and 8.3% year-end bonus.
• A one-year contract, with the intention to continue.
• Primary workplace in Leeuwarden, with flexibility if the role requires it.

The procedure
Interested? Please submit your CV and short motivation in one document via the application button, addressed to Kashif Mahmood, Head of Hospitality Technology & Innovations, mentioning the vacancy number NHG 3669.

You can apply until February 16th. Within two weeks after the closing date, you will receive information about the next steps. Interviews are planned in the same week.

For content-related questions about this role, you can contact Kashif Mahmood, Head of Hospitality Technology & Innovations, phone +31651620040.

In addition to the usual selection process, your application letter and CV may also be shared with the Knowledge Safety Coordinator of NHL Stenden. As part of Knowledge Safety, an additional interview or screening may take place to ensure that sensitive information remains protected and that the knowledge shared within our organization contributes to society in a responsible manner.

This vacancy is open to both internal and external candidates. In the case of equal suitability, preference will be given to an internal candidate

Details from this vacancy listing are not to be used for marketing purposes.