Hotel Manager - Business Operations Executive NHG

NHL Stenden Hospitality Group (NHG) is a unique learning company that, together with NHL Stenden and the Hotel Management School, manages hospitality and event activities on campus. Each year, hundreds of students gain real-world experience with trends and developments in the international hospitality industry. Within NHG, business units are largely run by students from the Hotel Management School, allowing theory and practice to merge seamlessly. For over 30 years, this approach has produced top professionals and ‘game changers’ in the hospitality sector.

What will you do
As Hotel Manager – Business Operations NHG, you are, together with the Head of Campus Hospiltality– Business Operations, jointly responsible for the daily management of the NHL Stenden Hospitality Group (NHG).

You carry the responsibility for the performance and future-proof development of the Hotel Operations including Hotel Notiz, its F&B, and the supporting departments. You shape and translate strategic goals into concrete tactical actions and projects. Key here is to deliver an outstanding guest experience while further developing our leading Real World Learning concept — designed for students of the Hotel Management School Leeuwarden and, in time, also students from other programmes.

In this role, you are the connecting link between today’s hospitality industry, our students, and our Design Based Education concept. You work closely with your fellow Business Operations executive Head of Campus Hospiltality as well as with the other Heads of Department, Practical Facilitators, students, and lecturers.

This position combines direct responsibility for your own department whilst also leading other Heads of Department. You report directly to the Director of NHG.

Key challenges

• Real World Learning: further leverage and develop our unique educational concept within the given financial framework.
• Innovation & relevance: respond to trends and new developments, enhancing both the student experience and guest journey.
• Change leadership: guide staff and students through ongoing renewal and professionalisation.
• Financial reality: make sharp choices and lay the foundation for NHG’s future within a shifting regulatory and financial landscape.

Core responsibilities

• Leading approx. 25 staff members within the hotel team (Rooms Division: housekeeping, front office, reservations, and the night team).
• Managing supporting functions such as marketing, revenue, quality control and finance.
• Leading the Heads of Department for Restaurant Wannee and Business Intelligence.
• Translating strategic frameworks into annual plans, projects, and operational improvements.
• Safeguarding and further developing practice-based education together with the Outsourced Education Coordinator and the Director.
• Engaging teams in renewal and change processes.
• Monitoring and steering guest satisfaction, financial results, and educational objectives.
• Working closely with and guiding Heads of Department for integral NHG-wide management.
• Actively contributing to Head of Department meetings and NHG project groups.
• Collaborating intensively with the Campus Hospitality Manager and the Director to further shape NHG as a pioneering learning company.

Working as Hotel Manager – Business Operations NHG is more than just a job. It is an opportunity to help shape the future of hospitality while working daily with students, Practical Facilitators, lecturers, and hospitality experts.

What do you bring

• Education: Bachelor’s degree (hbo-equivalent), preferably in hospitality management or similar.
• Language: English at minimum Cambridge C1 level; Dutch is an advantage.
• Experience: Several years in a management role within hotels, specifically in Rooms Division (e.g., Hotel Manager, Operations Manager, or Head of a large RD department).
• Specific: experience with change management; affinity with education and working with young professionals; knowledge of commercial steering and quality assurance.
• Leadership style: a servant leader — able to coach and support while also critically steering based on performance.

Do you have the following competencies?

• Ability to think and act both strategically and operationally, bringing the two together in execution.
• Strong coaching skills to help others grow.
• Connecting, able to align diverse interests.
• Innovative, curious, and able to think differently.
• Persuasive in decision-making, with respect for others.

Ready for your next step?
If you are passionate about hospitality and education and recognise yourself in this profile, we would love to meet you.

What we offer

• A lively and fast-growing workplace where you can develop yourself, exchange ideas, and make an impact in both education and hospitality.
• Salary according to HBO scale 10-11: €3.609,94 – € 6.359,47 gross per month (depending on experience), excl. 8% holiday allowance and 8.3% year-end bonus.
• A one-year contract with the the intentention to extend, ultimately into permanent employment.
• Excellent secondary benefits, including a vitality scheme, collective health insurance, bicycle plan, commuting allowance, and paid parental leave.

Procedure
Send your motivation letter and CV (in one document) via the application button to Shaun Broers, stating vacancy number 3566 NHG.

You can apply up and until October 26. Within two weeks after the closing date, we will let you know if we would like to invite you for an interview. The interviews are scheduled for November 7th in the morning.

For substantive questions about the position, please contact Shaun Broers, Director NHG, [email protected]

In addition to the usual selection process, your application letter and CV may also be shared with the Knowledge Safety Coordinator of NHL Stenden. As part of Knowledge Safety, an additional interview or screening may take place to ensure that sensitive information remains protected and that the knowledge shared within our organization contributes to society in a responsible manner.

This vacancy is open to both internal and external candidates. In the case of equal suitability, preference will be given to an internal candidate

Details from this vacancy listing are not to be used for marketing purposes.