Senior Outlet Manager

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Are you a seasoned professional with a passion for delivering exceptional customer experiences? Are you ready to take charge and lead a team of talented individuals? Look no further – our vibrant establishment is seeking a dynamic and dedicated Manager for our Campus Catering Outlets to join our ranks. 

Campus Catering: Food for your mood!  

Campus Catering gives you a taste of the world. From a poke bowl to a traditional Dutch sandwich, from espresso pick-me-up to frothy blonde beer, our outlets are perfect for getting you fueled up. Eat, study or brainstorm: we’ll always have the right ingredients to match your taste and needs. Whatever you order, it’s fresh from the block. In fact, we tap, stir-fry, roast or prepare your order while you wait, at the bar, on location or at your event. Campus Catering: fuel for the brain and food for your mood. 

Who are we looking for? 
As a senior manager you are responsible for the day-to-day operations of your department. HR tasks related to guiding a team such as scheduling, hour registration, etc., but also looking after the budget and taking the necessary actions to ensure that standards are met. And developing improvement proposals to ensure benefits in daily operations and education, including providing supervision, guidance and training for young professionals and your team. Based on the role or roles you fulfil; you contribute as a team member to the result responsible team and the ambitions of the organization.   

As a senior manager you will fulfil the following four roles: 

Professional   

  • Experienced and up to date on developments in the field.
  • Identifies bottlenecks in the execution of the activities and suggests improvements.   
  • Develops on the basis of established teaching and research goals/plans, activities, working practices, methods and (practical) assignments.   
  • Uses tests/feedback to support and assess students in their learning process.   
  • Contributes to the development of teaching and research aids by coming up with ideas.   
  • Evaluates the purpose of activities, working practices, methods and (practical) assignments and suggests improvements.   
  • Operational decision making and end responsible for the departments finance, staffing, scheduling, HR tasks, level of expertise and the educational development.   

 Coach   

  • Improving service by communicating and assisting students to understand guest needs.   
  • Providing guidance, feedback and individual coaching when needed for students and team members.   
  • Coaches students regarding work practices, practical assignments, research and/or the use of study materials, machines and instruments, amongst other things.   
  • Checks the students’ work and gives specific feedback.   
  • Coaches the practical facilitators and Jr. practical facilitators of his/her department with educational or work related questions.   
  • Has strong affinity and applies 21st century skills.   

 System manager  

  • Identifies and solves equipment failures.   
  • Makes suggestions regarding the management, maintenance and purchase of aids, instruments, manager machines, equipment and the fitting out of (practical training) rooms.   
  • Manages and regularly checks the supplies and keeps supply records.   

 Team member   

  • Works in the result-responsible team on the team’s joint assignments and oversees them.   
  • Contributes to the transfer of knowledge and actively shares knowledge and experiences.   
  • Actively seeks feedback and feedforward for personal development.   

As senior manager your responsibilities are both educational and operational: 

  • Food Preparation: 
    Prepare and cook food items according to established recipes and quality standards. Ensure timely and efficient food production to meet customer demands. 
  • Menu Development:
    Collaborate with the culinary team to create and update menu offerings based on customer preferences, seasonal ingredients, and market trends. Introduce new and innovative dishes to enhance the food court's appeal.
  • Inventory Management: 
    Monitor inventory levels of ingredients, supplies, and equipment. Place orders as necessary to maintain adequate stock levels while minimizing waste and ensuring freshness. 
  • Quality Control:  
    Conduct regular quality checks of food items to ensure they meet the food court's standards for taste, p resentation, and portion sizes. Make necessary adjustments and provide feedback to the culinary team for continuous improvement. 
  • Compliance: 
    Adhere to all relevant regulations, health and safety guidelines, and licensing requirements applicable to the food court. Stay updated on industry trends and best practices to ensure compliance and deliver a high-quality dining experience. 

Knowledge and skills 

  • Empowering everyone to provide excellent customer service.  
  • Good theoretical and practical knowledge in the educational field.  
  • Excellent knowledge of and insight into developments in the professional field.  
  • Skilled at instructing and motivating students.  
  • Skilled at planning and developing learning activities, methods, working practices and (practical) assignments.  
  • English Cambridge level C1.  
  • A Bachelor Degree – or the willingness to obtain one.  
  • An educational didactic endorsement – or willingness to obtain one. 

As a senior manager you have contact:  

  • With the students regarding the implementation of working practices and the execution of activities and research, for coaching purposes.  
  • With Head of Department to align daily operations with all departments.  
  • With lecturers regarding the coaching of students, for coordination purposes.  
  • With suppliers of materials regarding purchase and delivery in order to reach agreements. 

Do you see yourself reflected in the qualities mentioned above? If so, you might be the perfect fit for our team as the new Senior Outlet Manager! 

We would like to introduce ourselves: 

NHL Stenden Hospitality Group: the flavour of your day 

A good cup of coffee to start the day, a tasty lunch in the restaurant or ending the day with a drink in the café. Without our guests noticing it, we flavour their day. It is about time we introduce ourselves. We are NHL Stenden Hospitality Group (NHG). Every day we make sure that the employees of our ten outlets are ready to serve you. From Notiz Hotel and Restaurant Wannee to the Espressobar and Café IF: we are your fuel for the day. We are also a pilot kitchen for our students, who gain practical experience in various departments at all our outlets. This is how we reap the benefits of NHL Stenden Hospitality Group together. 

Are you enthusiastic and curious about what we have to offer you? Then take another minute to read more about this unique job below. 

We offer you this: 
A versatile and dynamic position in an organisation that is rapidly evolving and where there is a lot of focus on personal development and room for own initiative and ideas. Your gross salary will be, depending on your knowledge, experience and thus job level, salary range of € 3.018.49 - € 4.158.87 gross per month for a full-time job based on scale 9 of the compensation and benefits of NHG. 

NHG also offers attractive terms and conditions including many opportunities in personal and career development, participation in collective health insurance and an employer vitality plan. Other conditions include a structural end of year bonus of 8.3%, paid parental leave, a bicycle scheme and travel compensation as well as other insurance schemes. 

The operational hours align with the outlet's opening hours – Monday to Friday from 6:00 AM to 10:00 PM. Note that flexibility in working hours may be required to accommodate peak periods or special events.  

The contract is initially for the duration of 1 year but can be extended after successful completion of this period. 

Applying
Does this vacancy appeal to you? Apply today! Send your motivation and CV (in 1 file) via the application button addressed to Human Resources Officer and stating the vacancy number 3150 NHG.